The built-in deodorizing hydrogel is designed to neutralize the odor without creating a fresh scent so as not to irritate cats. Since some cats are very sensitive to smells, we have deliberately omitted a fresh scent. However, you can use a different cat litter or an additional cat litter deodorizer to achieve the desired fresh scent.

The type of cat litter you use plays an important role here. Please note that absorbency may vary depending on the litter used and is not related to the quality of the mat. For best results, use high-quality bentonite litter or mixed litter. If this problem occurs frequently but you do not want to change litter, we recommend purchasing a second mat so that you can change one mat while the other is being washed.

Cleaning the Baymax is much easier compared to other products. We recommend cleaning it once a month or as needed, as explained in the video: https://youtu.be/ff1uQeeXnrk?si=vJLU85yEIwNMrqzN

Depending on the level of dirt, a complete cleaning may not be essential. It is enough to remove the globe and wipe the globe and base with a slightly damp cloth. If there is litter under the ball, remove it to prevent it from getting into the rollers or motor. If the dirt inside the ball is often very heavy, which varies from cat to cat, you can buy the Catlink Urinary Cover Pad and attach it to the insides to counteract the dirt. If the pad gets too dirty over time, you can simply replace it, saving you the trouble of frequent thorough washing.

There are several possible causes for this. First, you should set the delay time in the app: Device settings -> Select mode -> Delay time -> 10 minutes, or whatever works best for you. Make sure you are using the right sieve for your cat litter. The blue sieve is for finer bentonite litter, the orange for mixed or coarser litter types. Additionally, you need to select the desired cat litter in the app under Device settings -> Frequently used cat litter. If these steps still do not produce the desired result, we recommend switching to a high-quality bentonite or mixed litter.

• Follow this video: https://www.youtube.com/watch?v=bFsx8F1sVrQ

• If the connection fails, try the following steps:

1. Check router limits: Make sure the number of connected devices has not exceeded the limit of your router.
2. username and password: Make sure your WiFi username and password do not contain special characters.
3. grid frequency: Connect to a 2.4 GHz network instead of a 5 GHz network.
4. app settings: Make sure the app settings are configured for European or American region: Open the app -> Profile -> Settings -> Server Nodes -> Select Euramerican.
5. mobile hotspot: Try connecting using a mobile hotspot:
   Rename the hotspot to abcdefg and set the password to 1234567890.

If the problem persists, please send us the QR code located on the side of the litter box so that our technical team can assist you.

Tips:

1. Do not exceed the maximum capacity. If there is too much litter, the litter box will be difficult to clean and some of the clean litter will end up in the waste bin.
2. For plant fiber litter/mixed litter: Use the orange sieve/filter and switch in the app to mixed litter mode. (Mixed sand)

In general, it should be noted that the use of plant fiber litter is not ideal for Catlinklitter boxes. You can achieve better results with bentonite cat litter or a mixed litter. When choosing cat litter, make sure you use the correct filter and select it in the app.

If the problem persists, please contact technical support.

1. Remove the ball and check if the engine is running normally.
2. Turn off the device and restart itif the engine does not work.
3. Check the power adapterwhether it meets the 12V2A specifications and whether our original adapter is used.
4. If the engine still does not work, the base may need to be replaced.
5. In this case, please contact technical support for further support.

1. The Hall sensor at the end point is lost or swapped.
2. There is a problem with the reverb board.
3. The globe needs to be replaced. In this case, please contact technical support.

1. After removing the globe, start the device and check if the motor runs normally.
2. Check for any foreign objects or accumulations of dirt/debris under the globe and inside the motor housing and remove if necessary.
3. Also check if the rollers under the globe can rotate normally or if they are blocked.
4. Check if the gears on the globe are damaged or deformed, which prevents the globe from rotating even though the motor is working.
5. If the motor does not rotate, the motor or base needs to be replaced. Please contact technical support.

1. Check for any foreign objects or accumulations of dirt/debris under the globe and inside the motor housing and remove if necessary.
2. Also check if the rollers under the globe can rotate normally or if they are blocked.
3. Check if the gears on the globe are damaged or deformed, causing the globe to not rotate properly even though the motor is working.
4. If the problem persists, please contact technical support.

Click here to watch the video: https://youtu.be/ZRf4yefOdJg?si=uuz91EOOs1HWU4Ya

Click here to watch the video: https://youtu.be/6kEBifWEvSM?si=mlzuI-_v-lBmj4iq

1. Establish connection:

• Open the app and add your Pro-X by scanning the QR code on the device.
• Alternatively, you can click “Add Device” in the app and select “AI Litter Box” to add it manually.
• Press and hold the Mode button and the Clean/Pause button at the same time for 10 seconds until you hear a double beep (one beep will sound after 3 seconds and another after 10 seconds, please wait for the second beep).
• Follow the app's instructions to connect the AI ​​​​Litter Box. Make sure the litter box is within range of the router and the signal is strong.

2. Troubleshooting connection problems:

• Check if the number of connected devices has exceeded the limit of your router.
• Make sure your username and password do not contain any special characters.
• Try connecting to the 2.4 GHz network instead of the 5 GHz network.
  - Make sure the app settings are configured for the European or American region.
• Try changing the hotspot or connecting to a different Wi-Fi network.

3. Further help:

• If the problem persists, please send the QR code on the back of the litter box to our technical support.

1. Check the TOF board connection:

• Check the cables and connectors of the TOF board.

2. Clean the sensor:

• Wipe the sensor with a slightly damp cloth to make sure it is not covered in dust.

3. Set the cat litter volume to zero:

• Empty the cat litter.
• Switch to manual mode.
• Press and hold the Mode button and release after two beeps. The Manual Mode indicator and Mode Button indicator will start flashing.
• Immediately press the Mode button again and release it after two beeps.
• The process is complete.

4. Further steps if the problem persists:

• If the problem persists after these steps, the TOF board must be replaced.
  In this case, please contact technical support.
• If replacing the TOF board does not help, the base may need to be replaced.
  In this case, please contact technical support.

How to calibrate the weight sensor: https://youtu.be/NbZ-bQkJBqc?si=kiFk_ZTdJITd9lRI

How to replace the weight sensor: https://youtu.be/luCozvE_BOI?si=0EQuygZPfZqsQsX9

In this case, we recommend the following steps:

1. Make sure there are no objects around the device, the floor is level and the sensor systems on the floor are active.
2. Prepare a reference object (e.g. a 1.5 liter water bottle).
3. Unplug the power cord, wait a minute, and then plug it back in.
4. Once the globe starts rotating, place the reference object inside the globe.
5. Now press and hold the "Mode" button on the control panel. When you hear 2 beeps, release the button and the Mode button indicator will flash.
6. After the mode button indicator lights up and a beep is heard, the calibration was successful.

Please let us know if recalibration solved the problem.

How to calibrate the remaining cat litter: https://youtu.be/BePw2eXzLJI?si=9gsOxC-CFOZkYMEO

Click here to watch the video: https://youtu.be/NYqOip-Dtsw?si=BNTF_DqGDbDAdPYE

Click here to watch the video: https://youtu.be/XEBTDcAqwCI?si=gzd5xysmePOdOQoi

Click here to watch the video: : https://youtu.be/XEBTDcAqwCI?si=TALs-yhCmD3WRIXB

Click here to watch the video: : https://youtu.be/6kEBifWEvSM?si=jcTH3j9bli497W_w

Click here to watch the video: : https://youtu.be/KMFxHypRQ8E?si=sOMoAEEoGvaiBBvz

In this case, we recommend the following steps:

1. Make sure there are no objects around the device, the floor is level and the sensor systems on the floor are active.
2. Prepare a reference object (e.g. a 1.5 liter water bottle).
3. Unplug the power cord, wait a minute, and then plug it back in.
4. Once the globe starts rotating, place the reference object inside the globe.
5. Now press and hold the "Settings" button on the control panel. When you hear 5 beeps, release the button and the manual mode indicator will start flashing.
6. When you hear a beep and the manual mode indicator on the control panel goes out, the calibration was successful.

Click here to watch the video: : https://youtu.be/EcC7c0LrLUk?si=nyBFH3s7wubLBoU-

Click here to watch the video: : https://youtu.be/KMFxHypRQ8E?si=eA55eeDmtuGCIkxa

Click here to watch the video: : https://youtu.be/ERqlrByKUDg?si=HfLMDWGaWNbOVdKF

1. Go to the device page:

• Open the FaceLink-Settings.
• Click on the "…"-Symbol and go to device settings.
• Choose "Cat Face Recognition".
• Select the cat whose facial recognition you want to correct.

2. Correct incorrect detections:

• Find the incorrectly recognized photo, click on it and select the correct cat.
• Adjust the cat's face photo to improve recognition accuracy.

3rd note: It is recommended to perform these steps after the cat has had a night's rest as this will improve the accuracy of detection.

1. Photo requirements:

• Invite frontal photo of the cat in which the cat's head and ears are clearly visible. Make sure that the photo was taken in the best lighting conditions and that it is of high quality.
• If there are difficulties with face recognition, we recommend uploading a photo of the cat eating to improve recognition accuracy.

2nd night photo:

• If you don't have a night photo yet, wait one night and then take the photo.

3. How do I select reference images?

• Go to the page of cat facial recognition and select reference images for day and night.

• Different cat food textures can affect the accuracy of food distribution. To achieve the best accuracy, it is recommended to calibration function to use, especially if you are using new cat food or as a new user.

The system allows up to 10 cats to register. Follow these steps:

• Take a first photo of the cat with your smartphone.
• Wait a day and then upload a photo directly from the device to improve facial recognition performance.

• Install the CatlinkLite app and register or log in.
• Then add the device by tapping the “+” icon in the top right corner of the app.
• If the Facelink feeder is not found automatically, press and hold the Setup button (top button on the back of the device) for 5 seconds until the LED indicator flashes blue and start the search again.
• Select the Facelink feeder icon in the app and follow the next steps to complete the setup.

1. Navigate to "Device":

• Choose Feeder-FaceLink out of.
• Click on the cat head symbol or go to pet settings and select "Cat facial recognition".
• Choose "Connect with a cat".
• Select your cat or add a new cat.

2. Upload a clear photo:

• To ensure proper facial recognition of the cat, take or upload a clear photo of your cat's head with the ears visible.
• Notice: The photo should be as close as possible, well lit and of high quality. If there are problems with recognition, try taking a photo while your cat is eating.

3. Connect your cat:

• Place your cat in front of the Feeder-FaceLink.
• The LED indicator will start flashing white when your cat is successfully detected.

1. Replace the cat photo:

• Open the device settings the Feeder-FaceLink.
• Click on the cat head symbol or choose "Cat facial recognition" under the pet settings.
• Instead of selecting the cat, click "Connect with a cat".
• First disconnect the connection to the current cat by "Separate" choose.
• Choose "Cat Face Collection" out of.
• Upload a photo from your album or take a new one.
• Reconnect the cat by clicking "Connect" click.

2. Place your cat:

• Place your cat in front of the Feeder-FaceLink.
• The LED indicator will start flashing white when your cat is successfully detected.