• Check the cable for damage.
• Check the outlet: Check the power supply to the outlet by plugging in a small device such as a cell phone charger and checking if it charges

• Check that there is enough water in the tank and refill if necessary.
• Is the exhaust button pressed? If not, press it.
• Check if water is pumped into the hose and if the outlet is clogged.

• Check whether the waste water tank is full and empty it if necessary.
• Check whether the pipe opening is clogged and clean it if necessary.
• If the device has been used continuously for a long period of time, allow it to cool down for 10 minutes and then proceed with cleaning.

• Check the pipe opening for water leaks at the seal.
• Check the water tank for damage such as cracks or water leaks from the seal.
• Check whether the leaking water is coming from the device itself.
• Check the plug connections between the device and the hose as well as the plug connection between the hose and the brush head. Replace the hose or the brush, depending on which part is leaking.

1. Prepare the surface: First, spray water onto the surface to be treated. The water must penetrate deep into the fabric to effectively combat the stains.

2. Soaking time: For stubborn or dried stains, allow water and detergent to soak for about 20 minutes before continuing with the treatment.

3. Scrubbing: After the surface is well moistened, scrub the stain with a brush to loosen it.

4. Vacuuming: Vacuum the stain at a 30° angle to the object.

Use cleaning solution: For best results, we always recommend using a cleaning solution.

Please fully charge the battery before use if the battery is low.

• Check if the nozzle or pipe is clogged and clean it.
• Clean the HEPA components if they are dirty.

• Add water to the fresh water tank if the level is low.
• If the sealing ring on the water outlet has fallen off, the water pump is faulty or the pipe is blocked, send the device to the service center for repair.

• Check that the charging plug is properly connected.
• Make sure the device is fully placed in the charging station.
• Check the connection between the charging head and the charging station for poor contact.

• Drain the waste water in the waste water tank when it is full.
• Make sure HEPA and waste tank are properly installed.