Bicycle frame, front wheel, handlebars, Smartbar Box (with integrated StVZO front light), seat post and saddle, removable battery, battery key, charger, pedals, rear light, assembly tool, side stand, front and rear mudguards.

YES, this is the range: 90-120 mm

YES, the Smartbox is removable. We designed it with future updates in mind, so you can upgrade the Smartbox in the future without leaving your beloved bike behind.

Yes, but we recommend that you buy it from our website, as third-party accessories may not fit the bike, since all our accessories are custom-made.

Yes, the adjustable range of the saddle is 90-120 mm.

Shimano 8-speed - 8 gears, sporty shifting, gear ratio 4.2-1.5, front chainring 50 teeth, smallest rear sprocket 12 teeth.

The Chord It is designed for cyclists with a height range of 5'7''-6'5'', the maximum weight is 287lbs (130kg).

The Chord X is designed for cyclists with a height range of 5'3''-6'1'', the maximum weight is 287lbs (130kg).

6061 aluminum is a common aluminum alloy known for its strength, weldability, and machinability. It is often used in applications requiring high strength and good corrosion resistance, such as in aerospace, automotive, and construction.

Liquid forging technology, also known as die casting, is a manufacturing process that combines elements of casting and forging. Molten metal, in this case 6061 aluminum, is injected into a preheated mold while high pressure is applied to the material to solidify it.

This process helps to achieve a more uniform and denser structure than conventional casting and can lead to improved mechanical properties such as higher strength and better fatigue resistance.

Overall, the use of 6061 aluminum with liquid forging technology can lead to high-performance components that are strong, durable and well-suited for demanding applications.

The Urtopia E-bikes were designed for urban commuting and leisure riding and are not off-road or mountain bikes. Different e-bikes around the world are designed for different uses and choose the specifications best suited to those uses. Urtopia E-bikes were designed for urban commuting and leisure riding and are not off-road or mountain bikes.

As you know, the most important feature of our bicycles is their lightness. A mid-drive motor is heavy, and the frame can be quite bulky at the bottom bracket. On the other hand, a rear-drive motor is not only lightweight but also aesthetically pleasing and efficient. The rear-drive motor also offers better maneuverability than a front-drive motor and provides a silky-smooth riding experience.

That's why many customers choose to order without touching the bike offline, and are surprised by the smooth riding experience after receiving it!

Our team has developed unique algorithms that make the riding experience of our rear hub motor comparable to that of a mid-drive motor. That's why many people Urtopia I still really like it after driving.

Urtopia is a technology-based company. We don't make ordinary e-bikes, whether it's the design or the manufacturing of accessories. As you can see, we invest in design and innovation, choosing independent development, creation, and design over the common mill within a factory. While this approach involves higher costs and risks, it's what sets us apart. Urtopia and other e-bikes.

You can easily switch between the five performance modes (Pedal, Eco, Comfort, Sport, and Turbo) with a single click or via voice control. The most powerful Turbo mode is... Urtopia It allows you to ride comfortably with little or no pedaling. To comply with the laws of different countries, two speed modes are available (16 mph/25 km/h for the European version and 20 mph/32 km/h for the US version).

It takes 3 hours to charge the battery. Based on laboratory tests, our e-bikes can travel up to 75 miles on a single charge under ideal conditions. Actual results vary depending on weight, weather, terrain, mode, riding style, and battery maintenance.

Here are the lab results:

31-75 miles (50-120 km).

Eco mode: up to 120 km/75 miles.

Comfort mode: up to 70 km/44 miles.

Sport mode: up to 50 km/31 miles.

We use Samsung battery cells in all Urtopia E-bikes. A lithium battery consists of two main components: the cell and the PCM (phase change material) protection board. The cell is a semi-finished product and cannot be used directly as a battery, but only as a power supply. It must be combined with the protection circuit and the housing to form a complete battery.

Samsung only produces cells and not casings, therefore there is no Samsung logo on the casing. The battery is a very important part of the e-bike, so we chose the best brand on the market, Samsung.

Urtopia Chord It is equipped with a Tektro hydraulic braking system on the front and rear axles, which is more reliable than rim or V-brakes and offers a faster and safer riding experience. The cost is also higher, but we believe that the brakes are a very important part of the e-bike that affects customer safety. Therefore, we consider it essential, even if it is more expensive.

The front light complies with German road traffic regulations (StVZO). The rear light is a standard rear light (compliant with German traffic regulations) that is included in the e-bike package and can be easily installed by the user.

For carbon bicycles
It includes the front wheel, 90% assembled bicycle frame, seat post & Saddle, charger, removable battery, pedals, frame bag (also used as a tool and spare parts bag), and battery key.

The frame bag contains everything you need to assemble the bicycle: #Allen key No. 4, front wheel quick release, 15 mm key and some spare parts.

For the Carbon 1 Per
Includes the front wheel, the 90% assembled frame, the stand, the mudguards, the seat post and saddle, the charger, the removable battery, the pedals and the battery key.

You can either remove it from the bicycle and charge it, or charge it directly on the bicycle.

It takes 2.5 hours to fully charge the battery. Based on laboratory tests, our e-bikes are capable of traveling up to 62 miles (100 km) on a single charge under ideal conditions. Actual results may vary depending on weight, weather, terrain, mode, riding style, and battery maintenance.

The headlight complies with German road traffic regulations (StVZO). For the rear light, we have our own safety lighting system called ARES (Advanced Rear Early-indication System), which consists of a red position light and two projection lights to indicate turning directions.

Please ensure your fingers and the button are dry and clean. You can also re-capture your fingerprint from different angles to increase the recognition rate.

1. If the Power Assist function does not work:

• A low battery level may prevent assistance from being provided. Please charge the battery.
• If the battery indicator shows the normal battery level, but the battery level on the Smartbar is empty, remove the battery and reinsert it after 5 seconds.
• If the battery level is normal and the speed is displayed correctly, but the power assist system still does not work, contact us at support@twopoint.store

2. If you hear any noises coming from the motor, stop using the bicycle immediately and contact us at support@twopoint.store

1. When the brake disc touches the brake pads

• Loosen the brake screw, turn the wheel, and squeeze the brake lever. Partially tighten the brake screws while holding the brake lever.
• Adjust the brake's position with your fingers, then slowly rotate the wheel to observe the gap between the two pads and the disc. Ensure the gaps are the same on both sides.
• Tighten the brake screws completely.
• If the problem persists, the disc is warped. You will need to adjust or replace the brake disc.

2. Insufficient braking power

• Insufficient hydraulic fluid or air bubbles in the brake system. Please replace the hydraulic fluid and ensure there is no air in the brake system.
• Brake pads contaminated with oil. Clean with professional brake cleaner or replace the brake pads and disc.
• A new brake disc needs to be used for several kilometers to reach its normal operating condition.

1. If you have not registered your fingerprint:

• Please remove the battery and check the indicator light. If it is red, please charge the battery until it turns green or blue, and then try again.
• If the problem persists, remove the battery for 72 hours and then reinsert it. Afterwards, update your firmware to the latest version as soon as possible.
• If the problem persists, please contact support@twopoint.store

2. If your fingerprint has been successfully registered:

• Make sure your finger is clean, then press the fingerprint button to turn on the bike.
• If the problem persists, please remove the battery and leave it for 72 hours. Then reinsert it and update your firmware to the latest version as soon as possible.

We use the Gates Carbon Drive™ belt for power transmission. It is very durable and will not break under normal use for up to 30,000 km (at least 5-7 years). The belt also comes with a two-year warranty, meaning we will repair or replace it within the warranty period. Please contact us.support@twopoint.store.