The built-in deodorizing hydrogel is designed to neutralize the odor without creating a fresh scent so as not to irritate cats. Since some cats are very sensitive to smells, we have deliberately omitted a fresh scent. However, you can use a different cat litter or an additional cat litter deodorizer to achieve the desired fresh scent.

The type of cat litter you use plays an important role here. Please note that absorbency may vary depending on the litter you use and is not related to the quality of the mat. For best results, use high-quality bentonite litter or mixed litter. If this problem occurs frequently but you do not want to change litter, we recommend purchasing a second mat so that you can change one mat while the other is being washed.

Cleaning the Baymax is much easier compared to other products. We recommend cleaning it once a month or when needed, as explained in the video: https://youtu.be/ff1uQeeXnrk?si=vJLU85yEIwNMrqzN

Depending on the level of dirt, a full cleaning is not necessarily necessary. It is enough to remove the globe and wipe the globe and the base with a slightly damp cloth. If there is litter under the globe, remove it so that it does not get into the rollers or motor. If the dirt inside the globe is often very heavy, which varies from cat to cat, you can buy the Catlink Urinary Cover Pad and attach it to the insides to counteract the dirt. If the pad becomes too dirty over time, you can simply replace it and save yourself the frequent, thorough washing.

There are several possible causes for this. First, you should set the delay time in the app: Device settings -> Select mode -> Delay time -> 10 minutes, or whatever works best for you. Make sure you are using the right sieve for your cat litter. The blue sieve is for finer bentonite litter, the orange for mixed or coarser litter types. Additionally, you need to select the desired cat litter in the app under Device settings -> Frequently used cat litter. If these steps still do not produce the desired result, we recommend switching to a high-quality bentonite or mixed litter.

• Follow this video: https://www.youtube.com/watch?v=bFsx8F1sVrQ

• If the connection fails, try the following steps:

1. Check router limits : Make sure the number of connected devices has not exceeded your router's limit.
2. Username and Password : Make sure your WiFi username and password do not contain any special characters.
3. Network Frequency : Connect to a 2.4 GHz network instead of a 5 GHz network.
4. App Settings : Make sure the app settings are configured for European or American region: Open the app -> Profile -> Settings -> Server Nodes -> Select Euramerican.
5. Mobile Hotspot : Try connecting using a mobile hotspot:
   Rename the hotspot to abcdefg and set the password to 1234567890 .

If the problem persists, please send us the QR code located on the side of the litter box so our technical team can assist you.

Tips:

1. Do not exceed the maximum fill level. If there is too much litter, the litter box will be difficult to clean and some of the clean litter will end up in the waste container.
2. For plant fiber litter/mixed litter: Use the orange sieve/filter and switch to mixed litter mode in the app. (Mixed sand)

In general, it should be noted that using plant fiber litter is not ideal for the Catlink litter boxes. You will get better results with bentonite cat litter or a mixed litter. When choosing the cat litter, make sure that you use the right filter and also select it in the app.

If the problem persists, please contact technical support.

1. Remove the ball and check if the motor runs normally.
2. If the motor does not work, turn the device off and start it again .
3. Check the power adapter to see if it meets the 12V2A specifications and if our original adapter is used.
4. If the motor still does not work , the base may need to be replaced.
5. In this case, please contact technical support for further assistance.

1. The Hall sensor at the end point is lost or swapped.
2. There is a problem with the reverb board.
3. The globe needs to be replaced. In this case, please contact technical support.

1. After removing the globe, start the device and check if the motor runs normally.
2. Check for any foreign objects or accumulations of dirt/debris under the globe and inside the motor housing and remove if necessary.
3. Also check if the rollers under the globe can rotate normally or if they are blocked.
4. Check if the gears on the globe are damaged or deformed, which prevents the globe from rotating even though the motor is working.
5. If the motor does not rotate, the motor or base needs to be replaced. Please contact technical support.

1. Check for any foreign objects or accumulations of dirt/debris under the globe and inside the motor housing and remove if necessary.
2. Also check if the rollers under the globe can rotate normally or if they are blocked.
3. Check if the gears on the globe are damaged or deformed, causing the globe to not rotate properly even though the motor is working.
4. If the problem persists, please contact technical support.

Click here to watch the video: https://youtu.be/ZRf4yefOdJg?si=uuz91EOOs1HWU4Ya

Click here to watch the video: https://youtu.be/6kEBifWEvSM?si=mlzuI-_v-lBmj4iq

1. Establish connection:

• Open the app and add your Pro-X by scanning the QR code on the device.
• Alternatively, you can click “Add Device” in the app and select “AI Litter Box” to add it manually.
• Press and hold the Mode button and the Clean/Pause button at the same time for 10 seconds until you hear a double beep (one beep will sound after 3 seconds and another after 10 seconds, please wait for the second beep).
• Follow the app's instructions to connect the AI ​​​​Litter Box. Make sure the litter box is within range of the router and the signal is strong.

2. Troubleshooting connection problems:

• Check if the number of connected devices has exceeded the limit of your router.
• Make sure your username and password do not contain any special characters.
• Try connecting to the 2.4 GHz network instead of the 5 GHz network.
  - Make sure the app settings are configured for the European or American region.
• Try changing the hotspot or connecting to a different Wi-Fi network.

3. Further help:

• If the problem persists, please send the QR code on the back of the litter box to our technical support.

1. Check the TOF board connection:

• Check the cables and connectors of the TOF board.

2. Clean the sensor:

• Wipe the sensor with a slightly damp cloth to make sure it is not covered in dust.

3. Set the cat litter volume to zero:

• Empty the cat litter.
• Switch to manual mode.
• Press and hold the Mode button and release after two beeps. The Manual Mode indicator and Mode Button indicator will start flashing.
• Immediately press the Mode button again and release it after two beeps.
• The process is complete.

4. Further steps if the problem persists:

• If the problem persists after these steps, the TOF board must be replaced.
  In this case, please contact technical support.
• If replacing the TOF board does not help, the base may need to be replaced.
  In this case, please contact technical support.

How to calibrate the weight sensor: https://youtu.be/NbZ-bQkJBqc?si=kiFk_ZTdJITd9lRI

How to replace the weight sensor: https://youtu.be/luCozvE_BOI?si=0EQuygZPfZqsQsX9

In this case, we recommend the following steps:

1. Make sure there are no objects around the device, the floor is level and the sensor systems on the floor are active.
2. Prepare a reference object (e.g. a 1.5 liter water bottle).
3. Unplug the power cord, wait a minute, and then plug it back in.
4. Once the globe starts rotating, place the reference object into the globe.
5. Now press and hold the "Mode" button on the control panel. When you hear 2 beeps, release the button and the Mode button indicator will flash.
6. After the mode button indicator lights up and a beep is heard, the calibration was successful.

Please let us know if recalibration solved the problem.

How to calibrate the remaining cat litter : https://youtu.be/BePw2eXzLJI?si=9gsOxC-CFOZkYMEO

Click here to watch the video: https://youtu.be/NYqOip-Dtsw?si=BNTF_DqGDbDAdPYE

Click here to watch the video: https://youtu.be/XEBTDcAqwCI?si=gzd5xysmePOdOQoi

Click here to watch the video: https://youtu.be/XEBTDcAqwCI?si=TALs-yhCmD3WRIXB

Click here to watch the video: https://youtu.be/6kEBifWEvSM?si=jcTH3j9bli497W_w

Click here to watch the video: https://youtu.be/KMFxHypRQ8E?si=sOMoAEEoGvaiBBvz

In this case, we recommend the following steps:

1. Make sure there are no objects around the device, the floor is level and the sensor systems on the floor are active.
2. Prepare a reference object (e.g. a 1.5 liter water bottle).
3. Unplug the power cord, wait a minute, and then plug it back in.
4. Once the globe starts rotating, place the reference object into the globe.
5. Now press and hold the "Settings" button on the control panel. When you hear 5 beeps, release the button and the manual mode indicator will start flashing.
6. When you hear a beep and the manual mode indicator on the control panel goes out, the calibration was successful.

Click here to watch the video: https://youtu.be/EcC7c0LrLUk?si=nyBFH3s7wubLBoU-

Click here to watch the video: https://youtu.be/KMFxHypRQ8E?si=eA55eeDmtuGCIkxa

Click here to watch the video: https://youtu.be/ERqlrByKUDg?si=HfLMDWGaWNbOVdKF

1. Go to the device page :

• Open FaceLink settings.
• Click on the “…” icon and go to Device Settings .
• Select “Cat Face Recognition” .
• Select the cat whose facial recognition you want to correct.

2. Correct incorrect detections :

• Find the incorrectly recognized photo, click on it and select the correct cat.
• Adjust the cat's face photo to improve recognition accuracy.

3. Note : It is recommended to perform these steps after the cat has had a night's rest as this will improve the accuracy of detection.

1. Photo requirements :

• Upload a photo of the cat taken from the front , with the cat's head and ears clearly visible. Make sure the photo was taken in good lighting and of high quality.
• If there are difficulties with face recognition, we recommend uploading a photo of the cat eating to improve recognition accuracy.

2nd night photo :

• If you don't have a night photo yet, wait one night and then take the photo.

3. How do I select reference images?

• Go to the cat face recognition page and select reference images for day and night.

• Different cat food textures may affect the accuracy of food distribution. To achieve the best accuracy, it is recommended to use the calibration function , especially when using new cat foods or as a new user.

The system allows you to register up to 10 cats . Follow these steps:

• Take a first photo of the cat with your smartphone .
• Wait a day and then upload a photo directly from the device to improve facial recognition performance.

• Install the Catlink Lite app and register or log in.
• Then add the device by tapping the “+” icon in the top right corner of the app.
• If the Facelink feeder is not found automatically, press and hold the Setup button (top button on the back of the device) for 5 seconds until the LED indicator flashes blue and start the search again.
• Select the Facelink feeder icon in the app and follow the next steps to complete setup.

1. Navigate to “Device” :

• Select Feeder-FaceLink .
• Click the cat head icon or go to Pet Settings and select Cat Face Recognition .
• Select Connect with a cat .
• Select your cat or add a new cat.

2. Upload a clear photo :

• To ensure proper facial recognition of the cat, take or upload a clear photo of your cat's head with the ears visible.
• Note : The photo should be as close as possible, well lit and of high quality. If there are problems with recognition, try taking a photo while your cat is eating.

3. Connect your cat :

• Place your cat in front of the Feeder-FaceLink.
• The LED indicator will start flashing white when your cat is successfully detected.

1. Replace the cat photo :

• Open the device settings of the Feeder-FaceLink.
• Click the cat head icon or select “Cat Face Recognition” under pet settings.
• Instead of selecting the cat, click Connect to a Cat .
• First, disconnect the current cat by selecting “Disconnect” .
• Select Cat Face Collection .
• Upload a photo from your album or take a new one.
• Reconnect the cat by clicking "Connect" .

2. Place your cat :

• Place your cat in front of the Feeder-FaceLink.
• The LED indicator will start flashing white when your cat is successfully detected.