Bicycle frame, front wheel, handlebars, Smartbar Box (with integrated StVZO front light), seat post and saddle, removable battery, battery key, charger, pedals, rear light, assembly tools, side stand, front and rear mudguards.

YES, here is the range: 90-120 mm

YES, the Smartbox is removable. We designed it with future updates in mind so that you can upgrade the Smartbox in the future without leaving your beloved bike behind.

Yes, but we recommend you buy it from our website because third party accessories may not fit the bike as our accessories are all custom made.

Yes, the adjustable range of the saddle is 90-120 mm.

Shimano 8-speed - 8 gears, sporty gears, gear ratio 4.2-1.5, front chainring 50 teeth, smallest rear pinion 12 teeth.

The Chord is designed for cyclists with a height range of 5'7''-6'5'', the maximum weight is 287Ibs (130kg).

The Chord X is designed for cyclists with a height range of 5'3''-6'1'', the maximum weight is 287Ibs (130kg).

6061 aluminum is a common aluminum alloy known for its strength, weldability, and machinability. It is often used in applications where high strength and good corrosion resistance are required, such as aerospace, automotive, and construction.

Liquid forging technology, also known as die casting, is a manufacturing process that combines elements of casting and forging. It involves injecting molten metal, in this case 6061 aluminum, into a preheated mold while simultaneously applying high pressure to the material to solidify it.

This process helps to achieve a more uniform and dense structure than conventional casting and can lead to improved mechanical properties such as higher strength and better fatigue resistance.

Overall, using 6061 aluminum with liquid forging technology can result in high-performance components that are strong, durable, and well-suited to demanding applications.

The Urtopia e-bike is designed for urban commuting and leisure riding and is not an off-road or mountain bike. Different e-bikes in the world are designed for different usage scenarios and choose the specifications appropriate for that scenario. The Urtopia e-bike is designed for urban commuting and leisure riding and is not an off-road or mountain bike.

As you know, the most important feature of our bikes is that they are lightweight. A mid-motor is heavy and the frame can be very bulky at the bottom bracket. On the other hand, the rear wheel motor is not only lightweight but also aesthetically pleasing and powerful. The rear wheel motor also has better maneuverability than the front motor and gives you a silky smooth riding experience.

That's why many customers choose to place an order without touching the bike offline and are surprised by the smooth riding experience after receiving the bike!

Our team has developed unique algorithms that make the riding experience of our rear hub motor comparable to that of a mid-engine. This is the reason why many people still like Urtopia very much after riding it.

Urtopia is a technology-based company. We don't make ordinary e-bikes, whether it's the design or the manufacture of accessories. As you can see, we invest in the design and innovation, and we don't choose the public mill inside the factory, but independent development, independent creation, independent design. Even if this approach involves higher costs and risks, this is the difference between Urtopia and other e-bikes.

You can easily switch between the five power modes (Pedal, Eco, Comfort, Sport and Turbo) with one click or voice control. Urtopia's most powerful Turbo mode allows you to ride comfortably with little or no pedaling. To comply with the laws of different countries, two speed modes are available (16 mph / 25 km/h for the European version and 20 mph / 32 km/h for the US version).

It takes 3 hours to charge the battery. Based on laboratory testing, our e-bikes can travel up to 75 miles on a single charge under perfect conditions. Actual results will vary depending on weight, weather, terrain, mode, riding style and battery care.

Here are the lab results:

31-75 miles (50-120 km).

Eco mode: up to 120 km/75 miles.

Comfort mode: up to 70 km/44 miles.

Sport mode: up to 50 km/31 miles.

We use Samsung battery cells in all Urtopia e-bikes. A lithium battery consists of two main components, the cell and the protection board PCM. The cell is a semi-finished product and cannot be used directly as a battery, but only for power supply. It must be combined with the protection circuit and the housing packaging to form a finished battery.

Samsung only produces cells and no cases, so there is no Samsung logo on the case. The battery is a very important part of the e-bike, so we chose the best brand on the market, Samsung.

Urtopia Chord is equipped with Tektro hydraulic brake system on the front and rear axle, which is more reliable than rim brakes or V-brakes, providing a faster and safer riding experience. The cost is also higher, but we believe that the brake is a very important part of the electric bike that affects the safety of customers, so we think it is very necessary even if it is more expensive.

The front light complies with German road traffic regulations (StVZO). The rear light is a standard rear light (complies with German traffic regulations) that is included in the e-bike package and is very easy to install yourself.

For carbon bikes
It includes the front wheel, 90% assembled bike frame, seat post & saddle, charger, removable battery, pedals, frame bag also as the tools and spare parts bag, and battery wrench.

The frame bag contains everything you need to assemble the bike: #4 Allen key, front wheel quick release, 15mm wrench and some spare parts.

For the Carbon 1 Pro
Includes front wheel, 90% assembled frame, kickstand, mudguards, seat post and saddle, charger, removable battery, pedals and battery key.

You can either remove it from the bike and charge it or charge it directly on the bike.

It takes 2.5 hours to charge the battery. Based on laboratory tests, our e-bikes are capable of traveling up to 62 miles (100 km) on a single charge under perfect conditions. Actual results may vary depending on weight, weather, terrain, mode, riding style and battery care.

The headlight light complies with German road traffic regulations (StVZO). For the bicycle rear light, we have our own safety light system called ARES (Advanced Rear Early-indication System), which consists of a red position light and two projection lights to indicate turning directions.

Please make sure your fingers and the button are dry and clean. You can also re-capture the fingerprint from different angles to increase the recognition rate.

1. If the Power Assist function does not work:

• A low battery level may result in no assistance. Please charge the battery.
• If the battery indicator shows normal battery level but the battery level on the Smartbar is empty, remove the battery and reinsert it after 5 seconds.
• If the battery level is normal and the speed is displayed correctly, but the power assist system still does not work, please contact us at support@twopoint.store

2. If there is any noise coming from the motor, stop using the bike immediately and contact us at support@twopoint.store

1. When the brake disc touches the brake pads

• Loosen the brake bolt, turn the wheel and squeeze the brake handle. Partially tighten the brake bolts while holding the brake handle.
• Adjust the position of the brake with your fingers, turn the wheel slowly to observe the distance between the two pads and the disc, make sure the distances are equal on both sides.
• Tighten the brake bolts completely.
• If the problem persists, the disc is bent. You will need to adjust or replace the brake disc.

2. Insufficient braking power

• Not enough hydraulic oil or air bubbles in the brake system. Please replace the hydraulic oil and make sure there is no air in the brake system.
• Brake pad contaminated by oil. Clean with professional brake cleaner or replace the brake pads and disc.
• A new brake disc must be used for several kilometers to reach normal operating condition.

1. If you have not registered your fingerprint:

• Please take out the battery and check the indicator on the battery. If it is red, please charge the battery until it turns green or blue and try again.
• If the problem persists, remove the battery for 72 hours and then reinsert it. Then update your firmware to the latest version as soon as possible.
• If the problem persists, please contact support@twopoint.store

2. If your fingerprint has been successfully registered:

• Make sure your finger is clean and then press the fingerprint button to turn on the bike.
• If the problem persists, please remove the battery and leave it for 72 hours, then reinsert it and update your firmware to the latest version as soon as possible.

We use the Gates Carbon Drive™ belt for power transmission. It is very durable and will not break under normal use up to 30,000 km (minimum 5-7 years). The belt also has a two-year warranty, which means we will repair or replace it within the warranty period. Please contact support@twopoint.store .