Yes, we ship throughout Europe. Shipping costs apply and will be calculated and added at checkout. We offer discounts and special offers throughout the year – stay tuned for exclusive deals!

It depends on your location. Orders processed here take 2-5 business days to arrive. International deliveries can take between 7 and 16 days. See your confirmation email for delivery details.

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your package. If you experience any problems with tracking, please contact our customer support team.

Credit cards: Debit and credit cards from Visa, Mastercard, American Express, Maestro and UnionPay.

Accelerated checkout: Apple Pay, Google Pay and Shop Pay.

Local payment methods: Bancontact, iDEAL, eps, prepayment and Klarna.

We currently do not accept cash on delivery or personal checks.

Installment payment (Klarna installment purchase) is not always displayed for every order, as Klarna automatically decides which payment options are available to you.

Possible reasons for this include:

1. Credit check: Klarna checks your creditworthiness in real time. If the result is insufficient, the installment payment option will not be displayed.
   
2. Order value: The option may not be available for very small or very large amounts.
   
3. Country and account: Not all countries or account types support installment payments.
   
4. Payment history: Previous late payments or outstanding amounts may prevent the option from being displayed.
   

Important for you:

• Other payment methods such as Pay immediately or Pay later are still available.
  
• If installment payments are not currently displayed, they may be available again for a future order.

All important information can be found here: https://twopoint.store/pages/faq-klarna

You can contact us via our contact page, by phone at +49 (0)7251 5098806 or by email at support@twopoint.store erreWe are happy to help you!

1. Prices exclude Swiss and Norwegian taxes.

All prices for deliveries to Switzerland and Norway are Net prices.

They contain neither the Swiss or Norwegian value added tax (VAT) any Customs duties.

2. Import duties are borne by the recipient.

Switzerland and Norway are not part of the EU.

Import duties are incurred Import VAT, any applicable customs duties and handling fees of the shipping service provider to.

The recipient bears these costs.

3. Billing is handled via the shipping service provider.

The shipping provider (e.g., DHL) can collect the applicable import duties. advance and the recipient invoice separately.

4. Multiple shipments possible

Depending on Order volume, product availability or logistical requirements The shipment can be sent in several partial shipments.

Separately, each individual shipment can be booked. Import duties, customs fees and clearance fees incurred.

The recipient also bears these costs.

5. Non-payment may result in return or destruction of the goods.

If import duties are not paid, the shipment may be seized. returned to sender or treated differently become.

The resulting costs are borne by the Recipient.

6. Returns must be declared as "returned goods".

Returns from Switzerland or Norway to Germany must be sent as “Returned goods/returned goods” be declared.

Otherwise, renewed import duties arise.

7. Import VAT is not automatically refunded.

Swiss or Norwegian import VAT is levied by the Customs authorities collected, not by the seller.

A refund may be issued by actual payer to apply directly to the relevant authorities.

8. Please inform yourself before ordering.

We recommend that customers in Switzerland and Norway check for possible issues before ordering. Import duties, customs costs and additional fees to inform.