Yes, we ship throughout Europe. Shipping costs apply, which are calculated and added at checkout. We offer discounts and special offers all year round - stay tuned for exclusive deals!

That depends on where you are. Orders processed here require 2-5 business days to arrive. Deliveries abroad can take between 7 and 16 days. Please see your confirmation email for delivery details.

Once your order has been shipped, you will receive a tracking number by email. You can use this tracking number to track the status of your package. If you have any issues with tracking, please contact our customer support team.

Credit cards: debit and credit cards from Visa, Mastercard, American Express, Maestro and UnionPay.

Expedited checkout: Apple Pay, Google Pay and Shop Pay.

Local payment methods: Bancontact, iDEAL, eps, prepayment and Klarna.

Currently we do not accept payments by cash on delivery or personal checks.

Payment in installments (Klarna installment purchase) is not always displayed for every order as Klarna automatically decides which payment options are available to you.

There may be reasons for this be:

1. Credit check: Klarna checks your creditworthiness in real time. If the result is not sufficient, the installment payment will not be displayed.
   
2. Order value: For very small or very large amounts, the option may not be available.
   
3. Country and Account: Not all countries or account types support installment payments.
   
4. Payment History: Previous late payments or outstanding balances may prevent the option from being displayed
   

Important for you:

• Other payment methods such as Pay now or Later pay are still available.
  
• If the installment payment is not currently displayed, it may be available again for a future order.

You can contact us via our contact page, by phone at +49 (0)7251 5098806 or by email at support@twopoint.store erre. We will be happy to help you!

1. Prices exclude Swiss and Norwegian taxes.

All prices for deliveries to Switzerland and Norway are Net prices.

They contain neither the Swiss or Norwegian value added tax (VAT) any Customs duties.

2. Import duties are borne by the recipient.

Switzerland and Norway are not part of the EU.

Import duties are incurred Import VAT, any applicable customs duties and handling fees of the shipping service provider to.

The recipient bears these costs.

3. Billing is handled via the shipping service provider.

The shipping provider (e.g., DHL) can collect the applicable import duties. advance and the recipient invoice separately.

4. Multiple shipments possible

Depending on Order volume, product availability or logistical requirements The shipment can be sent in several partial shipments.

Separately, each individual shipment can be booked. Import duties, customs fees and clearance fees incurred.

The recipient also bears these costs.

5. Non-payment may result in return or destruction of the goods.

If import duties are not paid, the shipment may be seized. returned to sender or treated differently become.

The resulting costs are borne by the Recipient.

6. Returns must be declared as "returned goods".

Returns from Switzerland or Norway to Germany must be sent as “Returned goods/returned goods” be declared.

Otherwise, renewed import duties arise.

7. Import VAT is not automatically refunded.

Swiss or Norwegian import VAT is levied by the Customs authorities collected, not by the seller.

A refund may be issued by actual payer to apply directly to the relevant authorities.

8. Please inform yourself before ordering.

We recommend that customers in Switzerland and Norway check for possible issues before ordering. Import duties, customs costs and additional fees to inform.